Nexovil Nexovil

Privacy Policy

Last updated: October 2026

1. Introduction

This Privacy Policy describes how Nexovil ("we", "us", or "our") collects, uses, and shares personal information when you use our website and application (the "Service").

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password (hashed), and organisation details.
  • Customer and Booking Data: Information about your customers, items, bookings, contracts, and damage reports that you input into the Service.
  • Payment Information: Billing details processed by our payment processor, Lemon Squeezy. We do not store full payment card numbers on our servers.

2.2 Information We Collect Automatically

  • Usage Data: Information about how you interact with the Service, such as pages visited, features used, and timestamps.
  • Device Data: IP address, browser type, operating system, and device identifiers.
  • Cookies: We use essential cookies for authentication and security. We do not use advertising cookies.

3. How We Use Information

We use the information we collect to:

  • Provide, operate, and maintain the Service.
  • Process transactions and send related information, including confirmations and invoices.
  • Send administrative messages, such as security alerts and policy updates.
  • Respond to your comments, questions, and customer service requests.
  • Monitor and analyze trends, usage, and activities in connection with the Service.
  • Detect, prevent, and address technical issues or fraudulent activity.

4. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

  • Service Providers: We share information with third-party vendors who perform services on our behalf, such as Cloudflare (hosting and security), Supabase (database and authentication), Lemon Squeezy (payment processing), and Maileroo (email delivery).
  • Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: We may share or transfer information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

5. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal information within 30 days, unless we are required by law to retain it.

6. Security

We use industry-standard security measures to protect your information, including encryption in transit, encryption at rest, and tenant isolation via Row Level Security. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • The right to access, update, or delete your information.
  • The right to data portability (export your data in a structured, commonly used format).
  • The right to object to or restrict processing.
  • The right to withdraw consent.

You can exercise these rights through the Settings page of the Service or by emailing privacy@nexovil.us.ci.

8. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We take appropriate safeguards to ensure that your data remains protected.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on the Service. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@nexovil.us.ci.